Last Updated: 2025-04-05

Welcome to AWIO – Learn Professional English (“AWIO,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, share, and protect personal information when you use our mobile application (“App”). By using AWIO, you consent to the practices described in this Privacy Policy.


1. Who We Are
AWIO is published by LONG-AWAITED GUESTS LIMITED, a company registered in Cyprus, and is designed for professionals worldwide seeking to improve their English skills in a specific professional context. Our company is based in Cyprus (EU), and we comply with relevant data protection regulations, including the General Data Protection Regulation (GDPR).


2. Information We Collect
2.1 Information You Provide Voluntarily

• Account Information: If you choose to create an account, we collect your email and name.
• Progress Data: To track your learning and progress (e.g., exercises completed, words learned), we store this data under your account.

2.2 Information We Collect Automatically

• System Data: We automatically collect device identifiers, operating system version, device model, IP address, and advertising ID (if you consent).
• App Usage Data: We collect information about how you use the App (e.g., sessions, key actions, and in-app navigation).
• Payment Data: For paid subscriptions or purchases, we collect information necessary to process payments.

We do not collect health, geolocation, or government-issued identification data. Other than what is needed for payment processing, we do not collect detailed financial data.


3. How We Collect Your Data

1. App Registration: When you sign up for an account through the App’s dedicated sign-up screen.
2. Automatic Collection: Certain data is collected automatically through your device when you use the App.
3. Third-Party SDKs: We integrate with the following third-party service providers, who also collect data on our behalf or receive some of the data we collect:

• Firebase (Google)
• Adjust
• Facebook
• Adapty
• GetResponse

4. Purposes for Collecting and Using Data
We use the data we collect for the following purposes:

1. Performance and Bug Fixing: Analyze performance metrics to improve app stability and resolve technical issues.
2. Customer Support: Assist with any inquiries or technical support requests you might have.
3. Account Sync: Synchronize your learning progress across devices if you create an account.
4. Subscription Management: Process payments and manage premium features of the App.
5. Marketing and Analytics: Use aggregated user data for internal marketing campaign improvements. We do not show third-party ads within the App.

5. How We Share Your Data
We may share certain data with the following third parties to facilitate our services:

• Firebase (Google), Adjust, Facebook, Adapty, and GetResponse to help us with analytics, user engagement, and email campaigns.
• Payment Processors: To process subscription payments securely.

We do not sell or rent your personal data to third parties.


6. Legal Basis for Processing
Our legal bases for processing your data include:

1. Consent: When you create an account, you consent to the collection and use of your personal information (name, email).
2. Legitimate Interests: Collecting system data (e.g., device identifiers, usage data) to improve our App’s functionality and ensure security.
3. Contract: We process payment information to fulfill subscription services you purchase.
4. Compliance with Laws: We may retain or disclose information if required by law.

7. Data Retention
We retain user data for as long as it is necessary to provide the App’s services and features. Currently, we do not have an automated data deletion mechanism; however, users can request deletion of their account as described in Section 8. We review and update our retention practices to ensure compliance with relevant regulations.


8. Your Rights and Choices

• Access and Update: You may access and update your account information directly within the App.
• Deletion: You can request account deletion by emailing us at support@awio.app or through the App’s support/request form.
• Opt-Out of Automatic Data Collection: Depending on your device settings, you may limit the collection of advertising IDs.

If you are located in the European Union, you have the right to request access to and rectification or erasure of your personal data, or to restrict or object to certain data processing activities under GDPR.


9. Security
We use industry-standard security measures, including HTTPS encryption for data in transit, to protect your information. Your data is stored on secure servers located in the EU, and we regularly review our security practices to safeguard personal information from unauthorized access and disclosure.


10. Children’s Privacy
AWIO is designed for adult professionals and is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us at support@awio.app, and we will promptly take steps to delete it.


11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our official Privacy Policy page within the App or on our website. We encourage you to review this page periodically to stay informed about how we protect your data.


12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
LONG-AWAITED GUESTS LIMITED
Email: support@awio.app
We are committed to resolving concerns and appreciate the opportunity to learn and improve our services through your feedback.


By using the AWIO app, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and sharing of your information as described.